Privacy Policy

1. Data Controller

Pivotalpoint OÜ ("we", "us", "our"), a company registered in the Republic of Estonia, is the data controller for personal data collected through Deskhub.

Contact: deskhub@pivotalpoint.io

2. Data We Collect

We collect the following types of data:

• Account data: Email address, name, and organization details when you create an account
• Usage data: Information about how you use the Service, including features accessed and actions taken
• Technical data: IP address, browser type, device information, and cookies

3. How We Use Your Data

We use your data to:

• Provide and maintain the Service
• Communicate with you about your account
• Improve and develop new features
• Ensure security and prevent fraud

4. Legal Basis (GDPR)

We process your data based on: contract performance (to provide the Service), legitimate interests (to improve our Service), and your consent (where applicable).

5. Data Sharing

We do not sell your personal data. We may share data with service providers who assist in operating the Service (e.g., hosting, analytics), subject to appropriate data protection agreements.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you the Service. You may request deletion of your data at any time.

7. Your Rights

Under GDPR, you have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. To exercise these rights, contact us at deskhub@pivotalpoint.io.

8. Cookies

We use essential cookies to operate the Service and analytics cookies to understand usage. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new effective date.

10. Contact

For privacy-related inquiries, contact us at deskhub@pivotalpoint.io.